Data Center

High Availability Application on Demand:

Ticoon leverages the bench strength of one of Canada’s premier managed services organizations to ensure it’s infrastructure and applications are secure and available 24×7. Ticoon’s facility has undergone and passed multiple 3rd party audits and penetration tests which confirm the platform is protected from compromise. Audits include the CICA 5970, the SAS 70 Type II audit, and the Payment Card Industry Data Security Standards (PCI DSS) audit.

Data Center Specifications

Operations Centre (OC):

  • Located in the facility, the OC provides 24×7×365 monitoring of infrastructure switching equipment, security, electrical systems, HVAC, fire detection, and the Customer System.

Ticoon’s Data Network delivers:

  • Multiple fiber conduits into the building via physically diverse paths.
  • Bandwidth capacity of four gigabit Ethernet connections supplied by four different network providers.
  • Facility core switching infrastructure that connects to the facility with redundant fiber, scalable from 1 Gbps to 500 Gbps and beyond.
  • A Customer System that is connected to internal infrastructure providing high availability and redundant switching.
  • IP network infrastructure that has no single point of failure between the data center backbone and the Customer’s System. The Customer System is connected to two redundant distribution switches.  
Network topology is a multi-layer design to enable bandwidth expansion based on current and future requirements.
  • Cable plant is NORDX certified on CAT5E and CAT6.

Ticoon’s Network Security includes:

  • Switched Ethernet to each server to prevent packet sniffing and provide bandwidth to the switch
.  Packet filtering employed at border routers and data center firewalls ensure only authorized access is permitted.
  • A distributed radius-based authentication system to provide maximum password management and security.
  • An intrusion detection system that sends alerts directly to the OC.

Ticoon’s Physical Security includes:

  • Facility entrance and security areas that are protected with bullet-proof glass.
  • Facility personnel that are on premises 24×7×365.
  • A single point of entry, mantraps and card access controls to ensure no unsolicited visitors.
  • An envelope style layout with raised floor space in an enclosed building within the overall structure.
  • Surveillance cameras that are strategically located to monitor building exterior, approaches to entrance and throughout the raised floor area.

Ticoon’s Electrical Systems include:

  • Dual incoming electrical feeds of 13,800 volts at 4,000 amps.
  • Facility-owned double-ended main switchgear with tie-breaker including independent step-down transformers at both ends capable of handling the entire switch board.
  • UPS: A total of 3,000 kVA through 4 UPS modules in a N+1 configuration with multiple independent delivery infrastructures to the platform.
  • Redundant UPS power distribution sources (A & B configuration) provided to every cabinet.
  • N+1 backup provided by 3 diesel generators (two at 1.5 MW, one at 1.25 MW for a total of 4.25 MW total stand-by power).
  • Fuel storage that allows for 72 hours of uninterrupted generator operation. Multiple supplier agreements for refueling within 2 hours. Approximately 30,000 L of diesel on premises.

Ticoon’s Air Cooling & Handling Systems include:

  • Air quality handling systems control temperature and humidity.
  • Cooling systems: central cooling plant consisting of four 300-ton open drive centrifugal chillers supporting an independent two pipe chilled water delivery system to 47 air handling units (N+1 configuration on pumps, towers, chillers and air handling units).
  • Temperature Range: 68-78F; Humidity Range: 35-50%

Early Fire Detection & Suppression Systems:

  • Siemens FireFinder detectors provide very early detection of actual fires and distinguish them from deceptive conditions (e.g. humidity, dust, temperature shifts, etc.) based on “fingerprints” of different types of fires.  Any detection is reported instantly to the facility staff and to the OC through site automation system.
  • Additional monitoring by 3rd party security monitoring firm.
  • 12 detection zones display any potential problems below or above the raised floor to the monitoring system, allowing staff to quickly pinpoint and resolve the problem.
  • Inergen gas suppression system: after detection of high volume of ions by the early fire detection system Inergen gas will enter the room, deplete the oxygen, and prevent combustion from occurring within 60 seconds.
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